Storyminers

JULY 6, 2020

Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. She has served clients as an independent consulting partner since 2004. Dennis is an innovative Customer Experience evangelist with a deep understanding of consumer engagement, digital media, and reporting analytics.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. She has served clients as an independent consulting partner since 2004. Dennis is an innovative Customer Experience evangelist with a deep understanding of consumer engagement, digital media, and reporting analytics.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

CX Workout - Ideas Blog

DECEMBER 22, 2020

Back in the early spring of 2020, Decooda conducted a series of surveys focused on people’s experiences during the COVID-19 pandemic. Each of the surveys posed three “Imaginative Questions” to 500 US respondents. While typical survey open ends yield 12 to 15 words, Decooda’s Imaginative Questions average about 50 words.

NPS 52

NPS Financial Survey Effort Score 52