BirdEye

MAY 19, 2023

Charles Schwab branch managers use continuous integration of feedback loops daily to gauge their customers’ experience. By analyzing customer survey scores and reading customer comments, these managers can quickly act to resolve customer frustrations. Here’s an example.

Examples 52

Examples Feedback Net Promoter Score Effort Score 52

ProProfs Chat

SEPTEMBER 20, 2019

The longer a customer has an association with them, the more profit that customer brings to the company. This is why companies try their best to make sure that they retain their customers for as long as possible. This is where the Net Promoter Score (NPS) comes in. Passives: They are customers who rate you 7-8.

Survey 56

Survey Net Promoter Score Effort Score NPS 56

CX Workout - Ideas Blog

DECEMBER 22, 2020

Evoking higher levels of gratitude among customers should be a goal of every brand and company; yet it is much easier said than done. Early in 2020, as the country began to quarantine, our emotion algorithm detected an increase in gratitude across our CX related research efforts. This was then followed up by asking NPS for both brands.

NPS 52

NPS Financial Survey Effort Score 52