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Part 1: The Strategic Role of B2B Customer Support

Team Support

Customer contact with Support identifies top features customers want. Support contact informs about the health of customer relationships. In Part 2 of this series, we’ll explore the evolving role of B2B customer support.

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Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

s first ever brand office, where she garnered major corporate awards as the vice president/general manager of brand and strategy. She has served clients as an independent consulting partner since 2004. To apply a science-based approach to improving the customer experience, Martha Brooke founded Interaction Metrics in 2004.

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Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

s first ever brand office, where she garnered major corporate awards as the vice president/general manager of brand and strategy. She has served clients as an independent consulting partner since 2004. To apply a science-based approach to improving the customer experience, Martha Brooke founded Interaction Metrics in 2004.