2004, Customer Centricity, Customer Experience Professionals and NPS

Customer Experience Professionals: Why We Do What We Do

ijgolding

NOVEMBER 17, 2016

BM: Generally, the customer engagements I’m proudest of are those where the value of becoming more customer-centric has been amply demonstrated and I’ve “converted” sceptics within the company. KS: Becoming the CX professional I am today didn’t just happen overnight. What are among your most proud CX accomplishments?

Customer Experience Professionals

Customer Experience Professionals Customer Experience Customer Centricity Customers

A Perspective and a Prospective on CX

Horizon CX

DECEMBER 31, 2018

Year-end has always been a time for personal reflection for me and as 2018 ends in just a few hours, I am inspired to share the following thoughts around Customer Experience both in reflection of the year just about to end and the one just about to begin. Case in point—How many more articles are necessary to explain NPS?

Customer Journeys

Customer Journeys Chief Customer Officer NPS Consulting

Customer Experience Update

Customer Experience Professionals: Why We Do What We Do

A Perspective and a Prospective on CX

Webinars

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