2004, Culture, NPS and Poor Customer Service

Is the Chief Experience Officer a Worthwhile Addition to the C-Suite?

Retently

JULY 28, 2023

How do you approach customer happiness in your company? Do you simply rely on the generic “the customer is always right” speech, or do you have a customer-centric culture in place that’s overseen by a professional who understands how customers think and feel, and who knows how to get that point of view across to other employees too?

Chief Customer Officer

Chief Customer Officer Customer Centricity Call Center Metrics

Is the Chief Customer Officer a Worthwhile Addition to the C-Suite?

Retently

OCTOBER 19, 2018

But taking customer satisfaction lightly can be dangerous too. Some studies from 2016 suggest that poor customer service costs businesses up to $62 million per year. trillion per year when their customers leave – and that’s only in the US. Fosters a Company-Wide Customer-Centric Culture.

Chief Customer Officer

Chief Customer Officer Customer Centricity Call Center Metrics

Customer Experience Update

Is the Chief Experience Officer a Worthwhile Addition to the C-Suite?

Is the Chief Customer Officer a Worthwhile Addition to the C-Suite?

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