Retently

JULY 28, 2023

How do you approach customer happiness in your company? Do you simply rely on the generic “the customer is always right” speech, or do you have a customer-centric culture in place that’s overseen by a professional who understands how customers think and feel, and who knows how to get that point of view across to other employees too?

Chief Customer Officer 132

Chief Customer Officer Customer Centricity Call Center Metrics 132

Service Untitled

MARCH 2, 2010

In December, 2008 Wells Fargo stepped in after the government forced the sale to avoid the failure of Wachovia. The Wachovia branch in the subdivision of Abacoa in Jupiter, Florida knows how to build new cooperative and collaborative relationships with customers. We’ve all heard the saying “it starts at the top.”.

Banking 41

Banking Call Center Government Financial 41

Magellan Solutions

MARCH 4, 2020

This company was also among the earliest computer companies to outsource customer service and technical support calls to India. This is due to the following customer complaints about the quality of service. . Language and cultural rifts between U.S. customers and Indian support staff were some issues.

Company 64

Company e-support Call Center Government 64