CSM Magazine

NOVEMBER 7, 2018

With that being said, it’s not too late to offer Live Customer Engagement for a competitive advantage this season. Calls can start with a sophisticated ChatBOT, move to a text chat conversation with an agent, and then move seamlessly into a video chat call, where you can see the agent and even see the product close up.

Engagement 40

Engagement Ecommerce Retail Competitive Advantage 40

Storyminers

JULY 6, 2020

Barry Dalton is a Customer Experience strategy and CX technology leader with accomplishments in designing and implementing strategy and technology architecture across Marketing, Sales & Service with a particular industry focus on Consumer Products, Pharmaceuticals, Retail, and Technology. Barry Dalton. Bruce Temkin.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Barry Dalton is a Customer Experience strategy and CX technology leader with accomplishments in designing and implementing strategy and technology architecture across Marketing, Sales & Service with a particular industry focus on Consumer Products, Pharmaceuticals, Retail, and Technology. Barry Dalton. Bruce Temkin.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130