Customer Bliss

OCTOBER 3, 2017

Enrique Gómez Alonso is since February 2015 Chief Customer Officer in Zurich Insurance Spain. In his current position he is responsible of defining and implementing Zurich Spain customer strategy, from customer experience to customer base management or customer data analytics. ” (Many did not.).

Chief Customer Officer 125

Chief Customer Officer ROI NPS Leadership 125

Retently

OCTOBER 19, 2018

Overall, it seems like the easiest way to solve that is to have someone specialized in customer experience in charge of the whole process – both to make sure everything is going as it should and that the majority of the C level can focus on other matters. Well, that’s where the Chief Customer Officer comes into play.

Chief Customer Officer 90

Chief Customer Officer Customer Centricity Call Center Metrics 90

Retently

JULY 28, 2023

Well, that’s where the Chief Experience Officer comes into play. CXO stands for Chief Experience Officer. People might also refer to this position as Chief Customer Officer, Chief Customer Experience Officer, Chief Client Officer, or Chief Customer Service Officer.

Chief Customer Officer 141

Chief Customer Officer Customer Centricity Call Center Metrics 141

Horizon CX

DECEMBER 31, 2018

They’ve applied it as if it were some “magic dust” and the resulting magic just didn’t happen or meet their expectations. I’ve had recent discussions with organizations that have simply stopped using it because it didn’t deliver on their lofty expectations. We just need to become more reasonable.

Customer Journeys 100

Customer Journeys Chief Customer Officer NPS Consulting 100

Storyminers

JULY 6, 2020

Colin’s company, Beyond Philosophy LLC, helps organizations unlock growth by discovering customers’ hidden, unmet needs that drive value ($).They They capitalize on this by improving customer experience to meet these needs thereby retaining and acquiring new customers across the market. Dennis Wakabayashi. Lynn Hunsaker.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Colin’s company, Beyond Philosophy LLC, helps organizations unlock growth by discovering customers’ hidden, unmet needs that drive value ($).They They capitalize on this by improving customer experience to meet these needs thereby retaining and acquiring new customers across the market. Dennis Wakabayashi. Lynn Hunsaker.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130