2004 Chief Customer Officer Customer Experience Management Government 
Storyminers
JULY 6, 2020
Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms. She has served clients as an independent consulting partner since 2004. Dennis Wakabayashi. Flavio has a B.S.
Storyminers
JULY 6, 2020
Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms. She has served clients as an independent consulting partner since 2004. Dennis Wakabayashi. Flavio has a B.S.
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