Remove 2004 Remove Chatbots Remove First Call Resolution Remove NPS
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Does AI Mean the End for Contact Centres or Simply Higher Levels of Customer Care?

CSM Magazine

ChatBots are being used in every industry vertical—retail, automotive, financial services, even healthcare—to replace humans in contact centres. Text Chat will be the first to be replaced with ChatBots. Video chat consistently gives you 90+% NPS and CSAT ratings.