2004, Call Recording and Measurement - Customer Experience Update

A Closer Look at MiFID II Recording Requirements

Avaya

JANUARY 26, 2018

This EU legislation serves as a much-needed upgrade from the original MiFID, enacted in 2004, and addresses key issues that resulted from the 2008 global financial crisis. Recording Regulations: Raising the Bar. Perhaps the greatest impact of MiFID II is the law’s tighter recording regulations.

Financial

Financial Contact Center Call Recording Communication

New Customer Payment Options Take the Headache out of PCI Dss Compliance for Contact Centers

CSM Magazine

DECEMBER 12, 2019

Card fraud is a threat that the finance industry cannot tackle alone, which means that it is the responsibility of all companies in the chain to take preventative measures and secure data. PCI DSS compliance – the challenges. in 2012 to a high of 55.4% in 2016 and dipping well below 40% (36.7%) in 2018.

Contact Center

Contact Center Call Center Call Recording Report

Customer Experience Update

A Closer Look at MiFID II Recording Requirements

New Customer Payment Options Take the Headache out of PCI Dss Compliance for Contact Centers

Webinars

Stay Connected