2004 and Call Recording - Customer Experience Update

A Closer Look at MiFID II Recording Requirements

Avaya

JANUARY 26, 2018

This EU legislation serves as a much-needed upgrade from the original MiFID, enacted in 2004, and addresses key issues that resulted from the 2008 global financial crisis. Recording Regulations: Raising the Bar. Perhaps the greatest impact of MiFID II is the law’s tighter recording regulations.

Financial

Financial Contact Center Call Recording Communication

New Customer Payment Options Take the Headache out of PCI Dss Compliance for Contact Centers

CSM Magazine

DECEMBER 12, 2019

While these statistics show improvement, when the PCI Security Standards Council first published the PCI DSS in 2004, it was expected that organizations would achieve effective and sustainable compliance within about five years. in 2012 to a high of 55.4% in 2016 and dipping well below 40% (36.7%) in 2018.

Contact Center

Contact Center Call Center Call Recording Report

Customer Experience Update

A Closer Look at MiFID II Recording Requirements

New Customer Payment Options Take the Headache out of PCI Dss Compliance for Contact Centers

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