Remove 2004 Remove Call Center Remove Competitive Advantage Remove Culture
article thumbnail

10 Examples of Bad Outsourcing and How to Avoid Them

Magellan Solutions

In 2004, J.P. in 2004, the bank decided to dissolve the agreement. Due to its inability to pay its debts, EDS had paid off more than $500 million in lost assets by 2004. EDS reported a $153 million loss at the end of the third quarter of 2004. 8) CULTURAL DIFFERENCES. CASE STUDY. Morgan Chase & Co. TAKE NOTE:

article thumbnail

Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

Arie is also an effective leader of call center performance improvement projects, and is particularly adept at balancing the company, customer, and frontline perspectives. She has served clients as an independent consulting partner since 2004. Bruce Temkin. Denise went on to head Sony Electronic Inc.’s Dennis Wakabayashi.

article thumbnail

Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

Arie is also an effective leader of call center performance improvement projects, and is particularly adept at balancing the company, customer, and frontline perspectives. She has served clients as an independent consulting partner since 2004. Bruce Temkin. Denise went on to head Sony Electronic Inc.’s Dennis Wakabayashi.