Does AI Mean the End for Contact Centres or Simply Higher Levels of Customer Care?
CSM Magazine
APRIL 5, 2018
Moving your CC team to video chat gives you the metrics you need to convince management of the value. Tuning your contact centre for high volume per operator and low average call duration will result in agents that behave like Bots. Incorporate co-browse and screen-share technology into your phone based contact centres.
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