Does AI Mean the End for Contact Centres or Simply Higher Levels of Customer Care?
CSM Magazine
APRIL 5, 2018
Video chat consistently gives you 90+% NPS and CSAT ratings. Moving your CC team to video chat gives you the metrics you need to convince management of the value. which she founded in October 2004 and grew into a global SaaS solutions provider for Intellectual Asset Management. Text chat has less than 60% and ChatBots even less.
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