Does AI Mean the End for Contact Centres or Simply Higher Levels of Customer Care?
CSM Magazine
APRIL 5, 2018
ChatBots are being used in every industry vertical—retail, automotive, financial services, even healthcare—to replace humans in contact centres. Video chat consistently gives you 90+% NPS and CSAT ratings. which she founded in October 2004 and grew into a global SaaS solutions provider for Intellectual Asset Management.
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