Does AI Mean the End for Contact Centres or Simply Higher Levels of Customer Care?
CSM Magazine
APRIL 5, 2018
ChatBots are being used in every industry vertical—retail, automotive, financial services, even healthcare—to replace humans in contact centres. Moving your CC team to video chat gives you the metrics you need to convince management of the value. AI is expected to take over around 38% of US jobs by the year 2030.
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