Remove 2003 Remove Customer Service Remove Employee Engagement Remove Exceptional Customer Service
article thumbnail

Three Questions Every Customer Service Manager Should Be Asking Everyday

Provide Support

The answer is pretty obvious, and yet so often overlooked: providing a delightful customer service. No matter how good your product may be, or how competent your customer service team is, the only thing that matters is how your customers feel about your company. © 2003 - 2017 Provide Support LLC. Read more.

article thumbnail

We Asked 30 CX Influencers if They Would Recommend the Net Promoter System

Lumoa

The Net Promoter System® (or NPS) has been a popular customer experience metric since its creation in 2003. This will give you the intel on how to take action to improve your relationship with the customer and improve their experience. Include NPS with CSAT, CES, FCR, employee engagement, emotion, etc.

System 338