Gratitude is a Customer Experience Differentiator
Michelli Experience
NOVEMBER 8, 2017
Imagine a customer saying, “I’m not doing well because I just took my dog to the veterinarian and my sister was just diagnosed with lupus.”. Fortunately, most customers will deflect with a response of, “I’m fine.” But two-thirds of marketers view loyalty programs as a way for consumers to demonstrate their loyalty to brands.
Let's personalize your content