2003 Consumers Multi-Channel Wait Times 
Comm100
MARCH 27, 2023
During non-peak periods, the additional support capacity that chatbots provide allows faster resolutions to student queries and reduced wait times. For requests handled entirely by chatbots, students see no wait times, as a single chatbot can respond to an unlimited number of simultaneous chats with no delay.
Comm100
MAY 11, 2020
Others even further back in 2003. But this doesn’t only mean they want to connect with you via digital channels. It means that when they do reach out, they don’t think in channels. They simply want to use the channel that is most convenient to them at that moment. The next point explains why.
Comm100
MAY 11, 2020
Others even further back in 2003. But this doesn’t only mean they want to connect with you via digital channels. It means that when they do reach out, they don’t think in channels. They simply want to use the channel that is most convenient to them at that moment. The next point explains why. .
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