Remove 2003 Remove Consumers Remove Loyalty Remove Online Experience
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How to Build and Maintain Digital Customer Relationships

Provide Support

What simple and practical steps can your company take in order to meet consumer expectations for efficient digital experiences? Website is your business card for online visitors, that’s why it is important to keep it neat and clean. When people have a less-than-favorable online experience, they fault the company immediately.

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Net Promoter Score® 101: The Complete Guide

Lumoa

How do you make important or day-to-day consumer decisions in your life? The Net Promoter Score (or NPS) was designed by Fred Reichheld in 2003 to measure loyalty. That time, customer experience management was still unknown to the most of the business doers. The question is, how can you measure it?