2003 Connections Loyalty Online Experience 
Provide Support
APRIL 13, 2016
When people have a less-than-favorable online experience, they fault the company immediately. Create unified digital experiences. The average US consumer now owns two or more connected devices and their ownership continues to grow. Surely, digital is only one part of the customer experience, but it is a big part.
Lumoa
APRIL 3, 2018
The Net Promoter Score (or NPS) was designed by Fred Reichheld in 2003 to measure loyalty. That time, customer experience management was still unknown to the most of the business doers. The online interaction might cost you 10 cents and a call might cost you 12 dollars (in the US). The question is, how can you measure it?
Expert insights. Personalized for you.
40 
Let's personalize your content