Basics of NPS & It’s Impacts on Baseline Performance?
SurveySensum
APRIL 30, 2020
In 2003, a loyalty consultant Fred Reichheld proposed a simple method to measure customer loyalty, called the Net Promoter Score® (NPS®) system. The success of NPS lies in the fact that your current customers stay with your brand while helping you get more business year on year. Long term association with your brand.
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