2002, Customer Success, Effort Score and Wait Times

How Chat Support Can Positively Impact Customer Satisfaction and Your Other Service Channels

GlowTouch

JULY 10, 2020

Even a phone call may be undesirable for many customers in need of assistance. Add to that the extra effort it takes to call a support center (and the often-interminable wait times) and it’s easy to see why chat support is the preferred option for many customers. Enlisting the Aid of the Chat Support Experts.

Customer Satisfaction

Customer Satisfaction Average Handle Time Return on Investment Effort Score

7 Reasons Why Outsourcing Customer Support Can Give You a Competitive Advantage

GlowTouch

APRIL 24, 2020

For example, studies have shown that almost 60% of customers that call into support centers are not willing to wait on hold for longer than one minute. Customer experience is the next major battleground of the corporate world. Conversely, businesses that ignore or neglect customer experience are lagging behind their competitors.

Competitive Advantage

Competitive Advantage Effort Score Return on Investment Resources

Customer Experience Update

How Chat Support Can Positively Impact Customer Satisfaction and Your Other Service Channels

7 Reasons Why Outsourcing Customer Support Can Give You a Competitive Advantage

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