GlowTouch

JUNE 11, 2019

“This is where customer contact professionals come to innovate and sharpen best practices for enhancing the customer experience,” said Vidya Ravichandran, GlowTouch President and Founder. CCW’s vision is parallel to ours—putting people first in order to deliver solutions that that improve all stages of customers’ journey.

Industry 40

Industry Contact Center Return on Investment Omni-Channel 40

GlowTouch

DECEMBER 10, 2020

This is also a good channel for getting ahead of issues or explaining the nuances of new products and it an evolution of: Omnichannel support: chat, phone, email, messaging apps, and other avenues are all available. The challenge for organizations is to combine them into a seamless ecosystem that provides a consistent customer journey.

Trends 52

Trends Customer Service Self Service Contact Center 52

GlowTouch

APRIL 16, 2021

Millennial, Gen Z, and even Gen X customers have this habit of expecting and wanting more. They are looking for a customer journey that is seamless from start to finish. So, if you’re selling software over the internet, then logic demands that customer service be electronically-based, too.

Industry 52

Industry Trends Software Return on Investment 52