2002, Customer Change, Customers and Management

Getting Company Culture and Operations Right, and Keeping Them Right: What It Really Means to Be Stakeholder-Centric This Labor Day

Beyond Philosophy

JANUARY 16, 2018

A recent article on corporate customer-centricity by a prominent market research firm made the case for this type of culture as “the most effective way to meet customers’ changing needs.” The author had several suggestions for building customer-centricity. Customer-centricity, in short, is not pervasively ‘people first’.

Culture

Culture Company Customer Centricity Travel

Navigating Change

C Space

MARCH 25, 2020

Insight Directors are under pressure to own the perspective on customers, who are changing at an accelerated rate. The closer businesses can stay to their customers throughout, the more reactive they can be, in the most timely and sensitive way. It keeps a business’s stakeholders close to their customers.

Airlines

Airlines Travel Guidelines Exercises

Customer Experience Update

Getting Company Culture and Operations Right, and Keeping Them Right: What It Really Means to Be Stakeholder-Centric This Labor Day

Navigating Change

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