2002, Contact Center, Effort Score and Wait Times

How Chat Support Can Positively Impact Customer Satisfaction and Your Other Service Channels

GlowTouch

JULY 10, 2020

Add to that the extra effort it takes to call a support center (and the often-interminable wait times) and it’s easy to see why chat support is the preferred option for many customers. It can: Reduce costs by freeing up support agents to handle multiple tickets at the same time, and quickly resolve routine tickets.

Customer Satisfaction

Customer Satisfaction Average Handle Time Return on Investment Effort Score

7 Reasons Why Outsourcing Customer Support Can Give You a Competitive Advantage

GlowTouch

APRIL 24, 2020

For example, studies have shown that almost 60% of customers that call into support centers are not willing to wait on hold for longer than one minute. Research shows that out of the companies that work hard to improve their customer experience, 84% report increased revenue as a result of their efforts. About GlowTouch.

Competitive Advantage

Competitive Advantage Effort Score Return on Investment Resources

Customer Experience Update

How Chat Support Can Positively Impact Customer Satisfaction and Your Other Service Channels

7 Reasons Why Outsourcing Customer Support Can Give You a Competitive Advantage

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