2002 Call Recording Management Self Service 
GlowTouch
DECEMBER 10, 2020
Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail Customer Service Trends for 2021. Did you know… that one of the fastest-growing career fields is Customer Success Manager? AI is not confined to chatbots or other self-service tools, though those are popular with some people.
Kustomer
JANUARY 14, 2021
I was working part time as a call center rep while I was in college, trying to do that and found myself eight years later at the company risen through the ranks and had multiple sites that I was overseeing and a little over a thousand total employees through a lot of different levels of that management.
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