Remove 2002 Remove Call Recording Remove Management Remove Omni-Channel
article thumbnail

How to Better Understand Your Customer With Ed Porter

Kustomer

I was working part time as a call center rep while I was in college, trying to do that and found myself eight years later at the company risen through the ranks and had multiple sites that I was overseeing and a little over a thousand total employees through a lot of different levels of that management. Gabe Larsen: (11:07).

article thumbnail

Customer Service Trends for 2021

GlowTouch

Did you know… that one of the fastest-growing career fields is Customer Success Manager? The manager’s job is to get ahead of potential service issues and bottlenecks, reduce or eliminate the friction that can arise when a consumer has a question to ask or a problem to resolve.

Trends 52