Oracle

MAY 4, 2018

From customer service experience to baseball, underdog stories are powerful. In 2001, he was training with the Los Angeles Dodgers when he ended his career due to an injury. It’s not enough to be a “name” company or brand: customer conversations control the story. ” How to empower the underdog. .

Customer Service 40

Customer Service Customer Experience Sports Poor Customer Service 40

Helen Dewdney

NOVEMBER 6, 2020

Many of us loathe Amazon, questioning its tax affairs, believing it is the killer of small business, treats its staff appallingly and unless complaining about something simple like faulty goods or a delivery, their customer service is shocking. Now that is how to do a boycott! Elle Finlay, who writes the blog E.L.

Sports 75

Sports Poor Customer Service Consumers Social Media 75

PeopleMetrics

JANUARY 28, 2021

I joined in 2001 when I started the company on January 26, 2001 - so it's 20 years today the company was founded. Audrey Squaresky: I'm Audrey Squaresky - I'm the Director of Customer Experience here at PeopleMetrics. Madeline: Alright, so Sean - you have been here from the very very beginning in 2001.

Feedback 62

Feedback Customer Experience ROI Industry 62