Build Your VoC Program From Where You Are: Part 1 - Building Phase
PeopleMetrics
JUNE 17, 2020
NPS is often used in this survey, which helps pinpoint the strength of the customer–company relationship. After you know where you stand based on the results of the relationship survey, you can then start to put together the building blocks of the core of your VoC program by selecting one touchpoint to focus on with a transactional survey.
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