2001, Contact Center, Multi-Channel and Sales

CX Secrets: CX Leaders Shouldn't Focus on Managing Feedback Systems

PeopleMetrics

MARCH 7, 2018

To make yourself as effective as possible within your organization, you know that you have to be a very multi-disciplinary person. You need to be able to talk to leadership, the contact center, the sales force, operations, etc. What makes a great CX leader. It’s really key that you have your hand in all of those things.

System

System Feedback CEM Management

How to Combine the Best of Both Human and Artificial Intelligence to Kindle a Successful Customer Experience

Kustomer

APRIL 16, 2020

Listen and subscribe to our podcast: In this episode of Customer Service Secrets , Vikas Bhambri, Senior Vice President of Sales and CX at Kustomer, joins Gabe Larsen in discussing how both human customer service agents and artificial intelligence (AI) are mutually beneficial in the development of real and positive customer experiences.

Customer Experience

Customer Experience How To Contact Center Airlines

Customer Experience Update

CX Secrets: CX Leaders Shouldn't Focus on Managing Feedback Systems

How to Combine the Best of Both Human and Artificial Intelligence to Kindle a Successful Customer Experience

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