PeopleMetrics

MAY 13, 2020

As always, be open to all ideas, support your team members, and set clear expectations. Research in employee e xperience shows that passionate, enthusiastic employees provide a better customer experience. He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform.

Employee Experience 116

Employee Experience Communication CEM e-support 116

PeopleMetrics

FEBRUARY 12, 2018

Whether that somebody is visiting a retail bank; having a field service agent visit their home to perform utility service, or even if that somebody is a patient on medication for a rare disease that requires additional support services from a case manager. Treat every customer like a house guest. Sean holds a Ph.D.

Hospitality 64

Hospitality CEM e-support Competitive Advantage 64

PeopleMetrics

MAY 28, 2020

W e review and refine this list with our client to make sure these categories make sense. He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. Sean has over 20 years of experience helping companies measure and improve the customer experience.

Analysis 87

Analysis CEM ROI e-support 87