Build Your VoC Program From Where You Are: Part 1 - Building Phase
PeopleMetrics
JUNE 17, 2020
NPS is often used in this survey, which helps pinpoint the strength of the customer–company relationship. Moments of truth may involve the aforementioned digital experience (web site visit, chat with customer service, app experience), calling into a contact center, and of course, traditional in-person experiences. Connect The Dots.
83 
Let's personalize your content