2001, Analytics, NPS and Voice of Customer - Customer Experience Update

Communicate, Communicate, Communicate — To All Internal Stakeholders — Or You Will Regret It

PeopleMetrics

NOVEMBER 22, 2019

This way, every employee knows the company’s NPS , the number of problems experienced by customers, and the speed at which teams were able to solve them. Sean McDade, PhD is the author of Listen or Die: 40 Lessons That Turn Customer Feedback Into Gold. Get creative to get people on board. Contact PeopleMetrics: About the Author.

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Communication CEM Touchpoint Software

How to Tie Compensation to Your VoC Program

PeopleMetrics

JULY 24, 2019

Yes, you should tie compensation to your Voice of Customer (VoC) program ( it’s the best way to get your people to actually use it! ). Your bonus program could be based on people achieving a particular NPS level or customer satisfaction score. Perhaps employees should focus on something other than NPS ? Conclusion.

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CEM How To Hotels NPS

Customer Experience Update

Communicate, Communicate, Communicate — To All Internal Stakeholders — Or You Will Regret It

How to Tie Compensation to Your VoC Program

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