Amity

JULY 4, 2017

NPS is a simple one-question survey in which you ask your customer “How likely are you to recommend our product to friends or colleagues?” ” Because NPS is a strong indicator of customer satisfaction across support, product, success, and more, it’s meaningful for all departments.

Net Promoter Score 66

Net Promoter Score Effort Score NPS How To 66

Alida

JULY 6, 2017

The CX function is part market research (understanding the customer), sales (retention & expansion by making them successful), services, education, support and ongoing success (customer success and account management). What does the CX organization look like? Who owns CX? What does success look like in CX and how is it measured?

Measurement 113

Measurement Chief Customer Officer Customer Centricity Software 113

Amity

JULY 7, 2017

Sentiment scores with the onboarding experience (NPS). If you work to understand the cancellation reasons, you can use your findings to inform the Sales and Product cycles. Understand how your customer rated your Support (CSAT) and NPS over the duration of their lifetime with you. Average time to first value. Lifecycle Phase.

NPS 80

NPS Metrics Analytics Trends 80

ClientSuccess

JULY 5, 2017

5 Common Success Post-Sales Pitfalls. In order to make sure your CSMs are prepared, take a look at these common post-sales pitfalls, strategies for success, and best practices at every point of the post-sales customer lifecycle to ensure critical issues don’t slip through the cracks. The Sales Handoff Strategy.

Sales 40

Sales Customer Success ROI Strategy 40

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Verint

JULY 6, 2017

Attendees will learn how leading organizations are linking rich unstructured voice and text data from customer interactions with enterprise metadata to help predict and improve NPS, reduce customer churn and increase sales conversion rates. July 26; Online Webinar.

Customer Insights 36

Customer Insights NPS Employee Engagement Analytics 36