Russel Lolacher

APRIL 5, 2021

Ten years of leading a provincial government team in web services and social customer care has been a challenging and rewarding experience. Oh, it’s been amazing. I work with an amazing team of people that have almost all been on this journey with me from the beginning. ” That comment was transformative for me and our team.

Customer Care 98

Customer Care Government Communication Engagement 98

SmartKarrot

APRIL 5, 2021

Role: Director of Customer Experience Location: Atlanta Metropolitan Area, US Organization: Reibus International, Inc As a Director of Customer Experience, you will own the customer journey from initial outreach through user onboarding, and post-sale follow-up.

Customer Success 10

Customer Success Net Promoter Score Sales Government 10

Qualtrics

APRIL 5, 2021

See how market research software can help you get faster, better quality insights to every corner of your organization and find which features to look for when choosing the right research tools with our ultimate guide. What is market research software? Simple enough for users with little experience in market research.

Software 26

Software Marketing Analytics Multi-Channel 26

SmartKarrot

APRIL 5, 2021

Product-led growth metrics help teams like marketing, sales, customer success, and product engineering understand customers better. To grow your company via product-led growth, you need to invest in customers and improve their experience. Time to value needs to be as less as possible to ensure users get to their aha moment faster.

Metrics 10

Metrics Measurement Customer Satisfaction Conference 10

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