why-enterprises-need-to-turn-to-their-contact-centres-to-gain-valuable-customer-insights 
CSM Magazine
JULY 21, 2023
In a rapidly evolving, increasingly customer-centric business landscape, enterprises are recognising the need for a deeper understanding of their customers. They are finding invaluable insights not in traditional market research, but in their contact centres, the bustling hubs of customer and colleague conversations.
Magellan Solutions
JULY 29, 2021
The coronavirus pandemic has been tough on the contact center services Philippines and on a global level. . The coronavirus pandemic has been tough on the contact center services Philippines and on a global level. . Artificial Intelligence, a threat to Filipino telemarketers ? But, is this rate of adoption for better or for worse?
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Pointillist
NOVEMBER 11, 2019
Instead, organizations must focus on metrics that yield the greatest insight. Why is FCR considered so essential? FCR has strong links to customer satisfaction, service efficiency, and service costs. .” ” Today’s call centers must balance many priorities while maintaining an intense focus on customers.
Experience Matters
APRIL 7, 2015
In its third year, these awards recognize companies that provide products and services that help companies improve the customer experience they deliver. 1) Company Overview: Clarabridge’s customer experience management platform helps hundreds of the world’s leading brands understand and improve the customer journey. Clarabridge.
Thematic
NOVEMBER 13, 2018
In this blog, we’ll discuss how to u nderstand your Voice of Customer (VOC) insights and why this is important. What are your customers actually telling you and how do you analyze this information to get to meaningful insights? A new take on Voice of Customer: driven by insights.
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