Multi-Channel Online Experience Self Service User Experience 
Lumoa
JULY 17, 2023
There are many studies that highlight consumers’ rising expectations regarding service quality. For instance, according to Salesforce, 57% of users prefer online communication channels , while 83% expect immediate assistance when contacting a company.
SurveySparrow
JULY 27, 2023
Well, it’s all about leveraging the power of digital technologies and channels to enhance customer interactions, streamline processes, and create personalized experiences throughout the entire customer journey. We’re talking about websites, mobile apps, social media, online chat, and more!
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