Customer Experience Keynote Speaker: Customer Service vs Customer Experience
Michel Falcon Experience
FEBRUARY 11, 2019
This isn’t just on the phone or offline or offline. We May, uh, just last quarter, at the end of last year we said, you know what, our survey response rates for net promoter score is down. Before the iPod was invented, who owned an MP? How many people are familiar with net promoter score? That’s not invention.
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