Natalie Petouhof

MAY 27, 2016

The As-a-Service Economy: CX and IOT Mean You Have to Deliver Great Experiences- Upcoming. ROI of Social Customer Service- Upcoming. • The Customer Service Playbook for Integration of Traditional, Digital, Social and Mobile Customer Service Strategies and Technologies-Upcoming.

Omni-Channel 40

Omni-Channel Social Media e-support ROI 40

Tricia Morris

FEBRUARY 19, 2016

Here is a collection of 16 statistics shaping customer service for today and tomorrow: 1. 76% of consumers say they view customer service as the true test of how much a company values them. 60% of consumers have higher expectations for customer service now than they did just one year ago.

Self Service 40

Self Service Customer Service Contact Center Omni-Channel 40

Natalie Petouhof

FEBRUARY 22, 2016

Tweet Cloud-Based Customer Service and Customer Experience. Verint ® Systems Inc. announced its acquisition of Contact Solutions , a leading provider of real-time, contextual customer care solutions. This will advancing mobile self-service and engagement.

Self Service 40

Self Service Customer Experience Customer Service Omni-Channel 40

Comm100

FEBRUARY 6, 2018

Company Seeks Omnichannel Customer Support Software. Which Factors Should I Consider When Deciding on a Customer Engagement Tool. Operating system — Some customer engagement tools run better on certain platforms than on others. Competitors: Capsule CRM, Insightly, Really Simple Systems. Freelancers.

Software 104

Software Customer Engagement Engagement Omni-Channel 104