Industry Net Promoter Score Virtual Call Center Wait Times 
ViiBE Blog
APRIL 28, 2021
Key Performance Indicators (KPI)s are metrics used to measure employee performance and change from industry to industry. Call centers and contact centers have industry-specific KPIs to measure agent performance. What are the KPIs in a call center? How to improve call center KPIs?
NobelBiz
AUGUST 11, 2022
That’s where CCaaS – Contact Center as a Service comes in. Indeed, the flexibility of CCaaS technologies allows businesses to readily adapt to the demands and operations of the industry. In this article, find out: How Cloud-Based Contact Center Solutions – CCaaS increase flexibility and agent productivity?
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