Government Loyalty Omni-Channel Online Experience 
ijgolding
MARCH 22, 2017
With most organizations providing services across web and mobile platforms, customers expect a 360 degree omni channel experience. A study by Convergys states that 73% of GenY customers will leave after one bad experience and have no hesitation to go public with their dissatisfaction.
Qualtrics
NOVEMBER 20, 2020
Retail brands are also getting updates on retail safety rules from government authorities, who are providing information on opening up America again and the CARES act. Omni-channel experiences increase customer spend 15% more and create greater loyalty. Diverting people online with early-bird discounts.
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