Remove Gamification Remove Lifetime Customer Remove Net Promoter Score Remove Voice of Customer
article thumbnail

Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

Ali Malik is a certified CX Professional (CCXP) and specialist in CX, Brands & Market Research, designing Metrics & Measurements, Mystery Shopping & Voice of Customer & Employees Programs. Michael Pace – Customer Service Thought Leader, Director of Global Member Services at Virgin Pulse. Website : [link].