Employee Experience, Lifetime Customer and Wait Times

CX Now: What Is Natural Language Processing (NLP) and Why Is It More Important Than Ever?

Bold360

APRIL 13, 2020

The consequences of this double whammy are highly-negative for CX: longer wait-times, higher customer dissatisfaction rates, more customer churn and diminishing revenues. Flip the coin over, and we see that employee experience is also suffering. The result?

Self Service

Self Service Chatbots Call Center Lifetime Customer

Future-Proofing Customer Experience (CX) for a Digital-First ?New Normal?

Bold360

MAY 26, 2020

The way a customer feels about your brand will shape not only how loyal that customer is but also how often that customer refers your business to friends and family. Providing great CX increases customer loyalty and lifetime customer value, which directly impacts the bottom line.

Self Service

Self Service Customer Experience Net Promoter Score NPS

Customer Experience Update

CX Now: What Is Natural Language Processing (NLP) and Why Is It More Important Than Ever?

Future-Proofing Customer Experience (CX) for a Digital-First ?New Normal?

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