Effort Score First Call Resolution Metrics White Paper 
NobelBiz
FEBRUARY 13, 2024
Whether it’s providing critical information, correcting course during a call, or offering words of encouragement, call whispering by NobelBiz ensures that agents are never alone in their efforts to deliver outstanding service. It’s a win-win.
NICE inContact
NOVEMBER 9, 2018
Too often, efforts to improve contact center performance are based business goals like increasing labor efficiency, or lower operating cost. Strive to have your Average Speed to Answer under 10 seconds and your First Call Resolution (FCR) at around 70%. Older systems often don’t provide convenient access to KPI metrics.
Expert insights. Personalized for you.
59 
Let's personalize your content