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How do UK banks rate on customer experience?

Eptica

This has led nearly 1m people to switch their bank account during 2017, with initiatives such as the Current Account Switching Scheme making it possible for customers to move all regular outgoing and incoming payments from an old account to a new account within seven working days and without much effort at all.

Banking 49
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10 Steps to Immediately Improve Customer Retention With Journey Analytics

Pointillist

Richard Boire, of Boire Filler Group , lays out this difference in a compelling fashion. We have spent a lot of effort trying to understand why subscribers are leaving and when exactly they make the decision about leaving us—in many cases it’s months before their last activity on the network. What makes Dollar Shave Club so valuable?