Kate Nasser
JULY 29, 2017
With so much automation, why is the human touch still so key for great customer service and customer experience? Insightful list of reasons fr Kate Nasser The People Skills Coach™. The post Human Touch: Reasons It’s Still Key to Customer Experience | #CX appeared first on KateNasser.com.
Natalie Petouhof
JULY 29, 2017
Tweet In a mobile-oriented society where consumers thrive on social media and have come to expect instant communication, technology has become an increasingly important key to delivering effective customer service. Companies are using technology to meet customer demands for omnichannel support and access to online knowledge bases with a goal of differentiating their brands through customer service.
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