InMoment XI

JUNE 14, 2022

Typically the PLG model evaluates business and pipeline health based on user actions (clicks) and subscription revenue. Voice of customer data illuminates the “why” behind the clicks and the cash. Net Promoter Score (NPS): Loyalty and More. NPS Surveys ask two questions…. Why is NPS key to Product Led Growth?

Metrics 260

Metrics Net Promoter Score Effort Score NPS 260

Wootric CX Blog

JULY 5, 2020

Typically the PLG model evaluates business and pipeline health based on user actions (clicks) and subscription revenue. Voice of customer data illuminates the “why” behind the clicks and the cash. Net Promoter Score (NPS): Loyalty and more. NPS Surveys ask two questions…. Why is NPS key to Product Led Growth?

Metrics 85

Metrics Net Promoter Score Effort Score NPS 85

Wootric

JULY 5, 2020

Typically the PLG model evaluates business and pipeline health based on user actions (clicks) and subscription revenue. Voice of customer data illuminates the “why” behind the clicks and the cash. Net Promoter Score (NPS): Loyalty and more. NPS Surveys ask two questions…. Why is NPS key to Product Led Growth?

Metrics 52

Metrics Net Promoter Score Effort Score NPS 52

Wootric CX Blog

MARCH 9, 2021

Get the ebook, CX FOR EVERY STAGE: How to scale your Voice of Customer program from startup to enterprise. Learn how to improve user experience for product led growth and loyalty. Begin With Net Promoter Score (NPS). It’s time to ask your customers some essential questions. Net Promoter Score (NPS).

Feedback 52

Feedback Net Promoter Score NPS Effort Score 52

Wootric CX Blog

MARCH 18, 2021

Get the ebook, CX FOR EVERY STAGE: How to scale your Voice of Customer program from startup to enterprise. Learn how to improve user experience for product led growth and loyalty. It’s often triggered in-app to get feedback that helps product teams optimize the user experience. Step 2: Learn.

Net Promoter Score 52

Net Promoter Score Effort Score How To NPS 52

Wootric CX Blog

MARCH 1, 2020

The goal is a unified view of the customer journey, and the implementation roadmap looks something like this: Switch support service + send CSAT surveys after each closure. Upgrade the NPS program. Collect in-app feedback to get a pulse on end-user experience. Relationship: NPS surveys in-app, from web, and via email.

Effort Score 52

Effort Score Roadmap Touchpoint Analysis 52