Qualtrics

DECEMBER 11, 2018

Transactional NPS. Net Promoter Score (NPS) has been used for years to measure customer experience and loyalty. There are two types of NPS surveys: relational and transactional. Relational NPS surveys are sent on a regular basis, such as quarterly or once per year. Step 1: Determine your touchpoints.

NPS 22

NPS Net Promoter Score Touchpoint eBook 22

Qualtrics

DECEMBER 20, 2018

Transactional NPS – Net Promotor Score (NPS) is an industry benchmark that measures customer loyalty. Send your customers an NPS survey after every support interaction or at the conclusion of other major customer touchpoints like implementation sign-off. – See our predesigned relational NPS project. .

Customer Experience 30

Customer Experience Effort Score Rewards Programs NPS 30

ChurnZero

SEPTEMBER 16, 2021

Our NPS Cheat Sheet can help you get started with this SaaS retention strategy. Once you have a good understanding of how often you’ve been speaking with certain customers, you can look ahead and plan out communication touchpoints proactively. New resources, such as ebooks or upcoming trainings and webinars.

Customer Retention 52

Customer Retention Strategy Net Promoter Score Effort Score 52